SYNKRETASupport for Dekta
Dekta makes bridge and infrastructure inspections faster and more structured. Collect, review and update inspection data in the field — including offline — with full traceability. Dekta is integrated with the ProPonti infrastructure management system.
Block A, Flat 5, Triq Ir-Rabat
Marsalforn, Gozo, Malta
When you write about a problem, include your device model, the iOS version and a short description of what happened — it usually lets us answer on the first reply.
Frequently asked questions
How do I sign in to Dekta?
Dekta accounts are not created inside the app: they are issued by your organisation through its ProPonti workspace. Sign in with the credentials your ProPonti administrator gave you. If you do not have credentials yet, or your sign-in fails, contact your administrator or write to synkreta@synkreta.com.
Can I use Dekta without an internet connection?
Yes. Inspections can be created and updated offline. The data stays on your device and is synchronised with ProPonti as soon as a connection is available again.
My inspection data has not synchronised. What should I do?
- Check that the device has a working connection.
- Open the app and stay on the sync screen until it completes.
- Do not delete or reinstall the app before the sync has finished — unsynchronised data would be lost.
- If the sync keeps failing, contact us with the date and name of the inspection involved.
How do I report a bug or request a feature?
Email synkreta@synkreta.com with what you expected, what happened instead and — if possible — a screenshot. Bug reports are triaged within 2 business days.
Which devices are supported?
Dekta runs on iPhone and iPad on a currently supported version of iOS, and on Android. The exact minimum version is listed in the store listing for each platform.
Account and data deletion
Dekta does not allow accounts to be created from the app: each account is provisioned by the organisation that operates the ProPonti workspace. You can still ask us, at any time, to delete your account and the personal data associated with it.